IBNLive.com: Breaking news from India

CHANGE LOGS IN: Employees at a call centre in Bangalore provide service support to international customers.

CHANGE LOGS IN: Employees at a call centre in Bangalore provide service support to international customers.

Forbes India: Phaneesh Murthy on outsourcing

Outsourcing veteran Phaneesh Murthy, CEO of iGate Corp., is convinced the software services model of Indian companies has to change

ALL ABOUT MONEY: According to survey the hike in Indian salaries is expected to continue in 2008.

Expect fat salary hikes this year: Survey

Indian salaries rose 15.1 per cent in 2007 and the momentum will continue in 2008.

http://www.ibnlive.com/news/expect-fat-salary-hikes-this-year-survey/59422-3.html

ROCKING ON: Indian origin Sanjaya Malakar survived yet another expulsion from the American Idol.

Sanjaya is call centre star: Leno

Jay Leno said Sanjaya Malakar had survived yet another expulsion as his father is from India, "where they have all the call centres".

http://www.ibnlive.com/news/sanjaya-is-call-centre-star-leno/37922-8.html

LALU EXPRESS: Apart from reserving tickets at 139, passengers can book services like taxis and hotels.

Now, dial 139 for Railway information

Among the new proposals to be implemented will be the advent of call centres to help in smooth functioning.

http://www.ibnlive.com/news/now-dial-139-for-railway-information/34489-7.html

IN DEMAND: India

Want big bucks? Pick more lingo

Want to make the most of the next generation boom in the IT and BPO industry? Learn a European language.

http://www.ibnlive.com/news/want-big-bucks-pick-more-lingo/32041-7.html

FROM RAGS TO RICHES: The woman first got $10 and got Rs 550 in exchange.

Beggar strikes it rich on strike day

The strike affected the 'normal' life of a leprosy-afflicted woman Kerala’s Kozikode town.

http://www.ibnlive.com/news/beggar-strikes-it-rich-on-strike-day/28492-13.html

UNITED WE STAND? ILO says the national-level trade unions are free to reach out to BPOs.

BPOs can unionise: ILO | Your say

ILO also made clear that the decision of siding with any of the trade unions must lie with the employees.

http://www.ibnlive.com/news/bpos-can-unionise-ilo--your-say/28408-7.html

HELPING HAND: In West Bengal, BPO workers now have the option of dialing CITU in case of problems at work place.

BPO workers now have an 'Agony Aunt'

In West Bengal, IT is being used as a powerful tool to unionise the people working in the IT sector.

http://www.ibnlive.com/news/bpo-workers-now-have-an-agony-aunt/26307-7.html

Debate: Do BPOs need trade unions?

The CITU-sponsored union, called IT Services Association, is aimed at call centre employees.

http://www.ibnlive.com/news/debate-do-bpos-need-trade-unions/26306-7.html

UNITED WE STAND: CITU is now scouring the country for more members from IT sector.

CITU forms first IT trade union

The CITU-sponsored union, called IT Services Association, is aimed at call centre employees.

http://www.ibnlive.com/news/citu-forms-first-it-trade-union/26304-7.html

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